![]() ![]() We will also let you know (by text or email) when you're order has been shipped and the tracking number (if available). ![]() Our packers will also add extra packing materials to ensure the goods have extra protection in transit. We will prioritise your order, ensure we get it packed and shipped at the earliest opportunity using the most suitable courier company. Select the Gold Class option for New Zealand orders when you require a little extra. If you think the item is delayed or missing don't hesitate to contact us at any time. Only very occasionally, items may take longer to despatch so please allow up to 10 days for delivery - we'll let you know if there's a delay in despatch. We recommend our Gold Class shipping option for urgent orders. If you need your items in a hurry then let us know when ordering. Most items should be received within 1-3 working days. We'll let you know how your order was shipped and a tracking number in due course. Depending on your location and order size, we may use New Zealand Couriers, CourierPost or New Zealand Post. We use a range of courier and delivery options for orders within NZ. Most items are shipped the same day when we receive your payment. There is currently a free economy shipping option for all NZ orders when placed on this website. If the goods are faulty, we will meet our obligations under the NZ Consumer Guarantees Act to provide a remedy.įor more information or to request a credit, exchange or refund, please view our Returns page We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. Click "Calculate shipping and handling" within the shopping cart to display shipping cost of the product(s) to your location. Shipping cost for international orders is calculated by weight. If you think the item is delayed, don't hesitate to contact us at any time. ![]() Only very occasionally, items may take longer to despatch so please allow up to 28 days for delivery - we'll let you know if there's a delay in despatch. If you need your items in a hurry then let us know when ordering and we can quote accordingly.Īctual delivery times may vary depending on the carrier in your own country. We use New Zealand Post for most international orders and target shipping time is 3-10 working days for all international locations. Most items are shipped the same day when we receive your order and payment. Still the classic, traditional design with a few modifications specifically for knifemakers. We share your frustration when using other websites that fall down before completing orders after you've spent time carefully selecting the chosen products! We've worked hard to provide a solution that works and is stable yet simple to use. You should be able to shop, checkout and securely pay online from any international location easily and without complication when shopping with us. Streamlined, simple and straightforward - order from any international location ![]()
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